Privacy & Data Protection
This Privacy Policy explains how we collect, use, store and protect personal information when you use BillyBets. We take your privacy seriously and describe below what data we handle, why we need it, how we keep it secure, and the choices available to you as a player of our casino and sportsbook services.
Types of data we collect
Personal data
We collect information that identifies you or allows us to verify your identity. This typically includes your name, email address, date of birth, postal address, phone number, account credentials and identity documents when verification is required.
Technical data
Technical information is collected to operate and improve our site and services. This includes IP address, device and browser details, operating system, crash reports, session logs and other diagnostic data. We also use cookies and similar technologies to support functionality and analytics.
Transactional data
We record your activity on the platform such as deposits, withdrawals, payment method details, bet history, game play, bonus usage and other transaction records necessary to provide and reconcile our services.
How we use information
We process your data to deliver and maintain your account, facilitate deposits and withdrawals, confirm eligibility, carry out identity checks, prevent fraud and abuse, and respond to support requests. We also use information to improve site performance, personalise your experience, and, where you opt in, to send service updates or marketing communications.
Data protection practices
We apply industry-standard safeguards to protect your information, including encryption of data transmissions, access controls and secure storage. Access to personal data is limited to authorised personnel and service providers who need it to perform their duties. We also take steps to train staff and monitor systems for unusual activity.
Cookies and tracking technologies
Cookies and similar technologies are used for essential site functions, remembering preferences, analytics and, where applicable, advertising. You can manage cookie settings via your browser or device. Third-party partners may place cookies in accordance with their own policies.
User rights
You have the right to access, correct, restrict or delete personal data we hold about you, and to object to certain processing activities. You may also withdraw consent to marketing communications at any time. To exercise these rights, contact our support team using the contact details below. We may ask for proof of identity before fulfilling certain requests.
Access, correction and deletion of data
You can update many account details directly in your profile. For requests that require additional action - such as deletion or a full data export - contact [email protected]. Please note that deleting certain information may affect your ability to use the account or complete pending transactions.
Information sharing and third parties
We share data with service providers who support our operations, including payment processors, fraud prevention partners, IT and analytics providers, and customer support services. We may also disclose information when required by law or to protect the rights and safety of our users and the platform. Third parties have their own privacy practices.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the service after changes are posted constitutes acceptance of the revised policy.