Responsible Gambling

At BillyBets we take responsible gambling seriously. We want you to enjoy our casino and sportsbook while staying in control, so we provide clear tools and support to help you manage your play. If you ever feel your activity is becoming a problem, we encourage you to use the available controls or contact our support team for guidance.

Player protection principles

We promote safe, controlled play and aim to prevent harm through proactive measures. We monitor accounts for signs of risky behaviour and offer personalised support when needed. Our focus is on prevention, early intervention, and giving players practical ways to limit their play.

Activity-control tools

You can manage your account with built-in tools designed to limit spending and time spent betting. These controls are reversible where appropriate and can be adjusted via your account settings or by contacting support.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. These limits apply across casino and sportsbook play and can be changed from your responsible gaming settings. Any pending changes may take a short processing period to become active.

Loss limits

Loss limits let you cap net losses over a set period to reduce risk. Use these limits to define acceptable play levels and avoid chasing losses.

Time limits and reality checks

Use session timers and time-out features to manage how long you play. You can set reminders or enforce breaks to help maintain a healthy balance between play and other activities.

Self-exclusion

If you need a longer break, self-exclusion is available. You can request a temporary or permanent self-exclusion through your account or by contacting support. During a self-exclusion all access to betting and account features will be restricted for the chosen period.

Recognising signs of problematic behaviour

Watch for warning signs such as spending more than intended, borrowing to fund play, neglecting responsibilities, or feeling unable to stop. If any of these apply, consider activating limits or taking a break immediately.

Tips for staying in control

Set clear budgets before you play and stick to them. Use deposit and loss limits, schedule regular breaks, avoid chasing losses, and do not gamble when upset or under the influence. Talk to support if you need help adjusting your controls.

Professional help and support organisations

We cooperate with external organisations that offer specialist help for gambling harm. If you feel you need professional support, consider reaching out to a recognised counselling service or national support organisation such as GamCare or GambleAware. For immediate assistance with your account, contact our support team at [email protected].