Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us any time for help with deposits, withdrawals, verification or gameplay queries. Use live chat for fast replies, or email us for detailed cases. We aim to respond promptly and guide you through account checks, bonus clarifications and technical troubleshooting so you can get back to playing. Visit the Help Centre for FAQs and step-by-step guides.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; typical reply under 30 minutes) |
| General enquiries | [email protected] (billing, general questions; response within 24-48 hours) |
| Affiliate enquiries | [email protected] (partnerships; response within 72 hours) |
| Phone | +1 347 609 2814 (voice support; business hours may apply) |
| Working hours | 24/7 |
Contact by email
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account email, and up-to-date contact details. Providing this info helps us resolve matters faster and prevents delays caused by missing or unclear information.
Send us a message
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. For account checks, KYC, or complex payment queries we may need extra time to investigate; these can take several days depending on the issue. You’ll receive updates while we review your case, and urgent matters are prioritised where possible.
Feedback
Help us improve - share your feedback, suggestions, or ideas to make the site better. We read every message and use your input to refine features, promotions, and the overall experience. Tell us what you like, what’s missing, or any issues you’ve found, and we will carefully review your suggestions to make meaningful improvements.